FAQs

It depends on what detail you can provide us with. If you are looking for a quote comparison you would need to share all the details of the other quote. We would then be able to tell you if we can supply for less.

This is impossible to answer because there are so many variables. What we can say is that we have supplied complete kitchens for as little as £8,000 and as much as £80,000. A complete kitchen includes all cabinetry, appliances, sinks, taps, work surfaces, and cabinetry lighting. Fitting is separate and subject to an installation survey.

The first step is to have a design consultation with one of our designers. There is no charge for this and it will last up to an hour. To arrange a design consultation just contact us to get one scheduled.

Design consultations are an essential first step in you sharing with us what you want your future kitchen to be. We schedule an hour for each consultation. This is typically enough time to share and gather information about your project. These sessions will be conducted by phone or video call. We will ask you to send us anything you can share in digital form in advance of the consultation.

A key objective of the consultation is to equip you with enough information about what we can do for you so you can decide if you do want us to produce a design for you. Cost is often a factor in making this decision so we will always give you an idea of what budget you will need if you were to order from us.

This largely depends on you. Design is an iterative process and it requires decisions to be taken. For some customers the design process can be completed within 2 weeks but for some it can take 4-6 weeks. After the design consultation we will be able to give a good idea of how long we think it will take to reach a final design for you.

Yes we do but we don't charge for the design consultation. We charge for design because it involves time and expertise. However, if you do place an order with us we discount the design charges from your order deposit.

Because we charge for design you will get a complete design pack detailing everything in your design so if you wish you can use this to get quotes from other suppliers.

We currently charge £30 + VAT per hour for design. We initially invoice you for £120 plus VAT and once this is paid we press on with design. We keep you aware of the time we are booking against your project so when we reach the end of design we will invoice you for any additional time not covered by the £120 charge. Once all design time is paid for we release your design pack to you.

Absolutely. We will still do a free design consultation before then doing design, after you have paid an initial design fee. The final fee will then be determined by how much time we book to your project. Once the final fee is paid, we will release all design materials.

We supply to all areas of the UK and Northern Ireland.

We can supply cabinetry, appliances, work surfaces, sinks, taps, lighting, electric switches and sockets, wall panels, and flooring.

Our standard lead times range from 4 to 8 weeks subject to what we are supplying. Lead times do extend as we approach Christmas and summer holiday shutdowns. We will always advise on current leads when engaging with you on your project.

Yes we can. We don't have our own installation team but we do have a network of trusted and proven installers who we use on projects where customers want us to arrange and manage installations.

Through the network of trades people we use we can arrange and manage everything involved in a kitchen installation. Our professional indemnity cover is for professional construction services and we ensure all sub-contractors have appropriate cover.

This is going to depend on what your project involves. For most projects installation will be completed in three weeks or less. We will advise you on how long installation is likely to take and we will agree on a schedule with you before you place your order.

Warranties vary by the specific products and materials used in your project and we will advise you on warranties before you place an order. 

This depends. For example, for appliances the warranty will be directly between you and the manufacturer so you will need to contact the manufacturer. These details will be in the packs supplied with each appliance. For cabinetry the warranty will be through us and we will be your point of contact.